If you think management is majorly involved in controlling the behavior of employees then you need to change this perception. Sad to note that many managers have this kind of thoughts. They believed that by doing so, employees would just follow and do on what they are asked to.
I would say that this is an obsolete school of thoughts in management. This may efficient for the past hundred years when the employees were far from information and learning opportunities. But, not this time! Most of the employees at present have vast background knowledge and experiences in relation to their jobs that they can use to achieve their tasks on their own way. Manager must go with the trend by changing its approach. There is a need to welcome new approaches like empowerment and service.
Managers who serve their people as a lead and a facilitator enhance efficient communication and teamwork. Employees then will be encouraged to create their own rules and procedures to achieve the organization’s goals without hesitation. Most of the time, employees are the ones serving the customers not the manager. So, how do managers show their part in an organization? It would be through serving his employees.
