by admin | Dec 17, 2017 | Self Development, Soft Skills
If you have an ‘internal locus of control’, then that means that you recognize just how responsible you are for the quality of your life and your accomplishments. Many people have a tendency to blame others, to blame circumstances, or to make excuses when things don’t go their way. Why aren’t you happy? It’s because you had a hard childhood! Why aren’t you rich? It’s because you weren’t born with a silver spoon in your mouth, or because you lost your job due to layoffs.
Making excuses is easy but it doesn’t get anywhere. What you must do is to act and use your talents/skills to achieve your goals. So, what is the all-important ingredient? It’s you. And more specifically, it’s your mind. Your mind is where everything else comes from. Your beliefs, your focus, your concentration, your mood – all of that. What’s more, is that where your mind leads, your body follows.
Everything in life is dependent on numerous other factors. Whether you’re talking about relationships, about your career or about your financial situation. How can you find your dream job when you don’t have the option to leave your current job? And how can you stop being broke when you are so badly in debt? Change has to start somewhere. And it starts with you. It starts with your mind.
A better job starts with the mind. A better relationship starts with the mind. And, a better LIFE starts with the mind!
Here’s a little saying to keep in mind: “The grass isn’t greener on the other side, it’s greener where you water it!”
by admin | Apr 5, 2016 | My Point, Soft Skills
Don’t retaliate to a backstabber. Picking a fight with backstabbing coworkers is the worst thing you can do. By stooping to their level, you will be perpetuating the drama. If one of them has the nerve to talk to you directly instead of just gossiping behind your back, don’t give them anything to use against you when they return to their gossiping mates. Maintain eye contact, speak in a level tone and then excuse yourself politely by saying you have a deadline. They will walk away with nothing and you’ll have scored an emotional victory for yourself.
Source:Â work.chron.com/emotionally-deal-backstabbing-coworkers-gossip-office
by admin | Jul 6, 2015 | My Point, Soft Skills
Recommendations are sometimes misconstrued as corrections when someone wanted to convey the importance of achieving excellence. Let us consider someone’s suggestion positively even if we don’t want to hear it as long as it gives quality to our work. At the end, we are the ones who get the benefits of it.
by admin | Feb 23, 2015 | My Point, Soft Skills
Here’s a short story depicting trust.
Little girl and her father were crossing a bridge. Father was kind of scared so he asked his little daughter,
‘Sweetheart, please hold my hand so that you don’t fall into the river.’
The little girl said, ‘No, Dad. You hold my hand.’
‘What’s the difference?’ Asked the puzzled father.
‘There’s a big difference,’ replied the little girl.
‘If I hold your hand and something happens to me, chances are that I may let your hand go. But if you hold my hand, I know for sure that no matter what happens, you will never let my hand go.’
In any relationship, the essence of trust is not in its bind, but in its bond. And in that bond, each one is certain that both are there for each other. Those who are strong have the bigger role to keep the bond for a relationship to prosper.
by admin | Feb 22, 2015 | Management, Soft Skills
Customer feedback is so important because it provides marketers and business owners with insight that they can use to improve their business, products and/or overall customer experience.
The following are the top six reasons why customer feedback is important to your business.
1. It can help improve a product or service
Listening to your customers is the only way to guarantee you create a product or service that they actually want to buy. Customer feedback is commonly used throughout the product development process to ensure that the end product is something that solves a customer’s problem or fulfils a need.
The most innovative companies in the world are the best at creating products that meet their customers’ needs and exceed their expectations. Think of Apple, Virgin and Dell.
In today’s competitive business world, these companies who can intertwine product development and customer feedback will be the ones that reap strong competitive advantages, have sticky customer loyalty and earn raving customer advocates.
2. It offers the best way to measure customer satisfaction
Measuring customer satisfaction helps you determine whether your product or service meets or surpasses customer expectations. Customer feedback surveys help you measure customer satisfaction.
These can be done in person, via email, via the phone or even inside a website or mobile app. Using rating-based questions when you are measuring customer satisfaction will help you track and monitor how happy (or unhappy) your customers are over time.
3. It provides actionable insight to create a better customer experience
Improving the customer experience should be the primary reason you gather customer feedback. The process of winning new business and retaining existing customers is getting harder and harder. Offering an amazing experience that keeps your customers coming back and referring their friends to you is the best way you can stand out from your competition.
To create an amazing experience, you need to ask your customers what they want and use the insight to create a consistent, personalized experience. If you can create an experience that is better than your competitors, your customers will remain loyal and ignore tempting competitive offers.
4. It can help improve customer retention
Customer feedback offers a direct line of communication with your customer so you can determine if they are not happy with the product or service you are delivering before you lose their business.
A happy customer is a retained customer. By requesting customer feedback surveys regularly, you can ensure that you keep the finger on the pulse. If a customer becomes frustrated or perceives a competitive offer to be better, they will start exploring their options and may cancel their contract or stop doing business with you. By listening to your unhappy customers, you can use the feedback to ensure all of customers have a better experience and continue wanting to do business with you.
5. It delivers tangible data that can be used to make better business decisions
The best business decisions are based off data, not hunches. Too many times business owners and marketers make big calls based off inaccurate data. Customer feedback is the holy grail of tangible data. You can gather real insight into how your customers really feel about the product or service you deliver.
Use this feedback to guide your business and marketing decisions. If a large percentage of customers suggest a product feature or want an additional customer service channel, listen to them! Your customers are your livelihood.
6. It can be used to identify customer advocates
Customer advocates are your best marketing campaigns. They offer tremendous value at very little cost. But how do you identify advocates?
Customer feedback. When you gather feedback from your customers, advocates are the ones who give you high scores. Contact these customers and build stronger, mutually-beneficial relationships.
Don’t be afraid to ask for a testimonial or referral– more times than not, these advocates want to help you.
Article Source: http://blog.clientheartbeat.com/why-customer-feedback-is-important/
by admin | Feb 9, 2015 | Self Development, Soft Skills
It can be difficult to not bring home your work with you. You may have a demanding job or you may hate your job and you bring this home with you. Just how can you balance your personal life and your job without letting the other suffer?
While it is easy to say the minute you swipe out or get into your car to drive home, stop thinking about work. This is not always so easy to accomplish. If your job is demanding you may be tempted to bring work home with you. On the other hand if you dislike your job you feel like going home and ranting about it. Neither one is a good option.
When you bring work home it can interfere with the time you have to spend with your family. You may only intend to spend 30 minutes proof leading but instead this turns into a couple of hours. By the time you are done your kids are in bed and you wonder why they don’t interact with you as much as they used to.
If you do nothing but scream and yell when you get home, this also has a negative effect on those around you. As much as they want you home they can start to dread that time. To balance this out you need to take a good look at both situations. If your work load is too much is there a way to reduce it? Can you delegate some of your tasks to a junior member? Does your boss know that you are bringing home work?
Don’t try and be a super hero and get everything done alone. It just isn’t possible and your personal life as well as your health could suffer. Learn to prioritize what has to be done before you leave work each evening. This way in the morning you can look after the most important items first.
If you hate your job and do nothing but shout at your spouse or partner then maybe it is time to start looking for a new one. Research has shown that going to a job you detest each day can put you into a severe depression. Even driving to work can become dangerous. You are dreading arriving at work and may not be paying enough attention on the road. One day you just may not arrive at work or at home either. Is your job worth it?
